VT CICA DAILY SOOTHING MASK

Damaged or Wrong Items

- Please prepare the following information before you make a request to our customer service.
Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts

- Please contact our customer service within 7 days after receiving your package.

- Once the examination is completed by the relevant team, the item(s) will be reshipped.

- All shipping fees for exchanges/refunds of damaged or wrong items will be borne by MISOODA SHOP.

 

Missing Items

- Please prepare the following information before you make a request to our customer service.
Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts

- If any of your items is missing, please contact our customer service within 7 days after receiving your package.

- All costs incurred as a result of the reshipment will be borne MISOODA SHOP.

- Once your request for the missing item is accepted, we will immediately send the correct item to your address.

 

Returned Items

- Unclaimed packages, returned to MISOODA SHOP due to absence of addressee/wrong or insufficient address, will not be refunded.

- Please double check your zip codes and detail addresses before the checkout.

- For claims on returned parcel due to insufficient address, unclaimed by addressee and etc., can be checked only for delivery made within 2 months.

 

The following are not eligible for returns/exchanges

- Change of mind

- Any item reported after 7 days from the date of receipt

- Any item that shows any signs of usage

- Any item that has been damaged intentionally

- Any item returned without any previous notice or in spite of the return request denied by our customer service