
VT CICA DAILY SOOTHING MASK
Damaged or Wrong Items
- Please prepare the following information before you make a request to our customer service.
Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts- Please contact our customer service within 7 days after receiving your package.
- Once the examination is completed by the relevant team, the item(s) will be reshipped.
- All shipping fees for exchanges/refunds of damaged or wrong items will be borne by MISOODA SHOP.
Missing Items
- Please prepare the following information before you make a request to our customer service.
Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts- If any of your items is missing, please contact our customer service within 7 days after receiving your package.
- All costs incurred as a result of the reshipment will be borne MISOODA SHOP.
- Once your request for the missing item is accepted, we will immediately send the correct item to your address.
Returned Items
- Unclaimed packages, returned to MISOODA SHOP due to absence of addressee/wrong or insufficient address, will not be refunded.
- Please double check your zip codes and detail addresses before the checkout.
- For claims on returned parcel due to insufficient address, unclaimed by addressee and etc., can be checked only for delivery made within 2 months.
The following are not eligible for returns/exchanges
- Change of mind
- Any item reported after 7 days from the date of receipt
- Any item that shows any signs of usage
- Any item that has been damaged intentionally
- Any item returned without any previous notice or in spite of the return request denied by our customer service